We take great care in producing and packing every order. If you experience any issues with your purchase, please contact us and we’ll do our best to resolve them quickly and fairly.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- Proof of purchase or your order number is required.
Please contact us before sending any items back. Returns sent without prior communication may not be accepted.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement or exchange.
Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
We will review your request as quickly as possible and provide the best available solution.
Non-Returnable Items
Because some products are made especially for each customer, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Custom fullprint T-shirts
- Custom fullprint hoodies
- Custom-made UV decorations
- Any personalized or made-to-order products
Shipping Costs
Unless the return is due to our mistake (incorrect, damaged, or defective item), return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be processed using the original payment method.
Please note that processing times may vary depending on your payment provider or bank.
Damaged During Shipping
If your package arrives visibly damaged, please take photographs before opening it whenever possible.
If the contents are damaged, contact us immediately so we can assist you with a replacement or compensation claim.
Need Assistance?
If you have any questions regarding returns, exchanges, or refunds, please contact us through our Contact page.
Our goal is to make every Global Sect customer happy while ensuring a fair policy for both our customers and our independent label.